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My username, email, or phone is not recognized

Try these fixes

  1. 1Try the username chosen during Joytizen onboarding.
  2. 2Try the email or phone originally verified.
  3. 3Search email or SMS for Joy in Transit verification or welcome messages.
  4. 4If onboarding was never completed, return to onboarding.
  5. 5If progress was anonymous, use the same browser and continue from the original flow where possible.

Related links

LoginUse username, email, or phone plus password.Forgot passwordStart account recovery with a verified email or phone.Create Joytizen accountVerify phone or email, set password, and choose username.

Issue code: account_identifier_unknown

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