Wave Score and Reward Points Terms and Conditions

The Programme is available to registered Joy in Transit users who meet any eligibility requirements shown in the Service. We may refuse, restrict, or end participation where reasonably necessary.

Users may earn Wave Score, Reward Points, or both by completing eligible activities. Available activities, awards, limits, and eligibility may differ by Wave and may change from time to time.

Wave Score is a non-redeemable measure of participation and recognition. It may be used for Wave leaderboards, rankings, badges, or similar public features. It is not cash and cannot be redeemed or transferred.

Reward Points are a private balance that may be used for eligible rewards offered through Joy in Transit. Reward Points are not cash, legal tender, a bank deposit, or a financial product. They cannot be sold, transferred, gifted, or exchanged outside the Service.

Earning Reward Points may also increase Wave Score, but the two balances serve different purposes. Redeeming Reward Points reduces the user's Reward Points balance but does not ordinarily reduce Wave Score.

Rewards, redemption values, minimum balances, limits, availability, and processing times will be shown in the Service where applicable. Rewards are subject to availability and may depend on account or contact verification. Reward Points expire 12 months after they are earned unless a different period is clearly stated.

The Programme is personal to the registered account holder. Duplicate accounts, automation, manipulation, fraud, or other misuse are prohibited. We may review, delay, refuse, correct, reverse, or cancel points, scores, rankings, rewards, or redemptions affected by error, invalid activity, misuse, or a breach of these Terms.

We may change, pause, or end the Programme or update these Terms. Material changes will be communicated through a reasonable channel. Questions about the Programme may be sent to hello@joyintransit.com.