Terms of Service

Joy in Transit is a transit entertainment and culture platform. The Service may include QR-linked experiences, public Waves, quizzes, reveals, surveys, personality tests, story unlocks, opinions, comments, votes, leaderboards, rewards, partner-supported content, and related features.

Some features may be available without an account. Other features, including reward and account features, may require registration, verification, or additional checks.

In these Terms:

• “Joytizen” means a registered Joy in Transit user.
• “Wave” means a time-bound Joy in Transit experience, activity, challenge, participation cycle, or content set.
• “The Base” means a public or community participation area within the Service.
• “User Content” means any text, post, reply, vote, opinion, answer, explanation, profile name, avatar, report, appeal, media, or other content submitted by a user.
• “Reward Points” means private redeemable points tracked in a user’s account, subject to these Terms.
• “Wave Score” means a recognition, ranking, or participation score linked to user activity.
• “Perks” means benefits, rewards, gifts, redemptions, or other user benefits made available by Diliq.
• “Partner Content” means content, prompts, offers, rewards, or experiences provided, sponsored, or supported by a third party.

By accessing or using Joy in Transit, you:

• warrant to us that you have reviewed these Terms and our Privacy Policy with your parent or legal guardian if you are under 18 years of age, and you understand them;
• warrant to us that you have the legal capacity to enter into a legally binding agreement with us or, if you are under 18 years of age, that you have your parent’s or legal guardian’s permission to access and use the Service and they have agreed to these Terms on your behalf; and
• agree to use the Service in accordance with these Terms.

If you are a parent or legal guardian permitting a minor to use Joy in Transit, you are responsible for supervising that use and for the minor’s compliance with these Terms.

If you use the Service on behalf of a company, partner, organisation, or other entity, you represent that you have authority to bind that entity to these Terms.

You must provide accurate and current information when creating or using an account. You are responsible for keeping your login details secure and for all activity under your account.

Diliq may use phone, email, one-time password, account, device, activity, or other verification checks to protect the Service, verify eligibility, support account recovery, prevent fraud, and administer rewards.

You must not create or use duplicate, false, misleading, transferred, or unauthorised accounts to manipulate Waves, votes, shares, referrals, scores, points, tiers, perks, rewards, redemptions, or any other feature.

Subject to your compliance with these Terms, Diliq grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Joy in Transit for its intended purpose.

You are responsible for your device, browser, internet connection, data costs, and any other requirements needed to access the Service.

Diliq may modify, update, suspend, restrict, discontinue, or remove any part of the Service at any time. We do not guarantee that any feature, Wave, reward, content, route, partner activity, or functionality will remain available.

Waves are time-bound experiences and may have specific instructions, eligibility conditions, deadlines, scoring rules, access rules, reward rules, or participation limits. Rules displayed within a Wave apply to that Wave.

Diliq may change, pause, extend, end, hide, archive, correct, or cancel a Wave or any result, score, unlock, rank, reward, or redemption where necessary, including for operational reasons, error, abuse, fraud, security risk, third-party failure, or breach of these Terms.

QR links, vehicle links, invite links, share links, and other access paths are provided for authorised use only. You must not tamper with, manipulate, misuse, or attempt to bypass any access, tracking, verification, scoring, reward, or unlock system.

The Service may allow you to submit User Content, including opinions, answers, explanations, replies, votes, reports, appeals, and profile information.

You are responsible for your User Content. You must own it or have the right to submit it. You must not submit content that is unlawful, harmful, hateful, violent, sexually exploitative, harassing, bullying, misleading, spammy, defamatory, privacy-invasive, infringing, fraudulent, self-harm encouraging, or otherwise harmful.

You should not submit private phone numbers, home addresses, financial details, passwords, one-time passwords, government identifiers, or other sensitive information in public areas of the Service.

Diliq may review, moderate, hide, remove, limit, preserve, report, or refuse to publish User Content where we consider it necessary for safety, legal, operational, community, or platform integrity reasons.

You retain ownership of your User Content. By submitting User Content, you grant Diliq a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, publish, distribute, adapt for format or layout, moderate, and use your User Content in connection with operating, improving, promoting, reporting on, and protecting Joy in Transit.

This licence allows us to show User Content in the Service, Wave pages, The Base, leaderboards, reports, support workflows, moderation workflows, partner-facing aggregated reports, and related promotional or operational materials.

Public User Content may remain visible to other users or in already-published materials even after account changes or deletion, subject to our Privacy Policy and applicable law.

You must not:

• commit fraud, reward farming, vote manipulation, referral abuse, leaderboard abuse, or redemption abuse;
• use bots, scripts, automation, scraping, fake identities, duplicate accounts, or coordinated manipulation;
• misuse QR links, invite links, share links, vehicle links, access extension requests, one-time passwords, or redemption flows;
• attempt to access Studio, partner, admin, GPS, private account, or non-public data without permission;
• reverse engineer, copy, resell, exploit, overload, disrupt, or interfere with the Service;
• upload malware, malicious code, or harmful content;
• impersonate any person, brand, partner, Diliq representative, or organisation;
• harass, threaten, abuse, deceive, or harm other users;
• infringe intellectual property, privacy, or other rights; or
• use the Service in violation of any applicable law.

Reward Points are private redeemable points within Joy in Transit. They are not cash, legal tender, bank deposits, securities, stored money, or a financial product. They do not earn interest, are not transferable, and may not be sold, traded, exchanged, or assigned.

Reward Points expire 12 months after they are earned unless Diliq states otherwise in a specific Wave or feature.

The minimum redemption amount is 500 Reward Points. The maximum redemption amount is 10,000 Reward Points per user per Wave or, where redemptions are not Wave-specific, per calendar month.

Redemption requests may take up to 1 month to review and process. Diliq may require account verification, contact verification, fraud checks, or additional review before approving a redemption.

If a redemption fails after points have been deducted, Diliq may retry the redemption or reverse the affected Reward Points. If the failure is caused by a telecom provider, biller, payment provider, technical issue, or other third-party issue, completion may be delayed. If the failure is caused by incorrect details supplied by you, including a wrong phone number, bill account, or recipient information, Diliq is not required to refund or reprocess the redemption, but may assist where reasonably possible.

Wave Score, tiers, leaderboards, and perks are recognition or participation features. They are not money and do not guarantee any reward, benefit, redemption, ranking, or outcome.

Diliq may cap, delay, review, refuse, reverse, correct, cancel, or adjust any points, scores, ranks, tiers, perks, rewards, or redemptions caused by error, abuse, duplicate activity, suspicious activity, fraud, third-party failure, system issue, or breach of these Terms.

Joy in Transit may show usernames, display names, avatars, public activity, Wave Score, ranks, badges, or other recognition features where enabled.

Reward Points remain private and should not be treated as public ranking value.

Leaderboards and recognition features may change as data is processed, moderated, corrected, reviewed, or updated. Diliq may hide, adjust, or remove leaderboard entries for abuse, fraud, error, moderation, or platform integrity reasons.

Some Waves, prompts, rewards, experiences, or content may be sponsored, branded, or partner-supported.

Partner Content may be reviewed, edited, approved, rejected, unpublished, removed, or limited by Diliq.

Diliq may share aggregated or anonymised engagement reports with partners. Diliq will not share raw personal user data with partners except as described in our Privacy Policy, with user consent, or where permitted or required by law.

Joy in Transit may rely on third-party services for hosting, databases, email, SMS, one-time passwords, analytics, security, media storage, GPS/device connectivity, reward fulfilment, bill payment, airtime fulfilment, and other operational needs.

Third-party services, websites, partner links, payment providers, billers, telecom providers, and external content may have their own terms and privacy policies. Diliq is not responsible for third-party services, content, failures, delays, or actions except to the extent required by law.

Our Privacy Policy explains how we collect, use, store, share, protect, and retain personal information. It also explains our use of cookies and similar technologies.

By using Joy in Transit, you acknowledge that personal information will be handled in accordance with the Privacy Policy.

Joy in Transit, Diliq, product names, logos, trademarks, service marks, design, user interface, code, content templates, product copy, systems, databases, features, and brand assets are owned by Diliq or its licensors.

Except for the limited right to use the Service under these Terms, no rights are transferred to you. You must not copy, reproduce, distribute, modify, resell, exploit, imitate, or use Diliq’s intellectual property without permission.

If you believe that content on Joy in Transit infringes your intellectual property rights, contact us at hello@joyintransit.com with enough information to identify the content, prove your rights, and explain the complaint.

Diliq may remove or restrict disputed content while reviewing a complaint.

To the fullest extent permitted by law, Joy in Transit is provided on an “as is” and “as available” basis. Diliq does not guarantee that the service will be uninterrupted, error-free, secure, or that any Wave, score, reward, leaderboard, redemption, partner content, or feature will always be available or accurate.

To the fullest extent permitted by law, Diliq will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, including loss of profit, revenue, goodwill, reputation, opportunity, data, Reward Points, Wave Score, rankings, perks, or access arising from your use of or inability to use Joy in Transit.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Diliq, its officers, employees, contractors, partners, and service providers from and against claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the Service, breach of these Terms, unlawful conduct, fraudulent activity, unauthorised access, or User Content.

Diliq may suspend, restrict, terminate, or delete your account, access, content visibility, points, scores, rewards, redemptions, or participation where we reasonably believe there is breach of these Terms, fraud, abuse, security risk, legal risk, regulatory request, prolonged inactivity, or misuse of the Service.

You may stop using the Service at any time and may contact us for account support.

Termination or deletion may affect access to your account, User Content, Reward Points, Wave Score, pending redemptions, perks, and leaderboard position. Certain records may be retained where reasonably necessary for legal, security, fraud prevention, audit, dispute, or compliance purposes, subject to our Privacy Policy and applicable law.

Diliq may update these Terms from time to time. Where changes are material, we may notify users through the Service, website, email, or another reasonable channel.

Your continued use of Joy in Transit after changes take effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

Diliq may rely on platform records, logs, timestamps, account records, verification records, score records, redemption records, moderation records, and fraud-review records to operate the Service, administer Waves, process rewards, review appeals, resolve disputes, enforce these Terms, and comply with law.

Diliq will not be liable for delay, failure, interruption, inaccuracy, or loss caused by events beyond our reasonable control, including power failure, telecom failure, internet outage, hosting outage, payment or biller downtime, GPS/device failure, government action, road disruption, strike, civil disturbance, fire, flood, weather event, security incident, equipment failure, software failure, or other events beyond our reasonable control.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. You agree that the competent courts sitting in the Federal Capital Territory, Nigeria shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of Joy in Transit.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

If Diliq does not immediately enforce a right under these Terms, that does not mean we have waived that right.

You may not transfer or assign your rights or obligations under these Terms without our written consent. Diliq may transfer or assign its rights and obligations where permitted by law.

These Terms, together with the Privacy Policy and any instructions shown within a specific Wave or feature, form the agreement between you and Diliq regarding your use of Joy in Transit.

For questions, support, complaints, appeals, reward issues, intellectual property complaints, privacy requests, or partner enquiries, contact:

hello@joyintransit.com