Help Centre
I redeemed Reward Points but did not receive value
Try these fixes
- 1Check the recipient phone or account used when redeeming Reward Points.
- 2Wait for the published fulfillment window.
- 3Check SMS or email from the provider or Joy in Transit.
- 4Keep any proof of non-delivery ready for the ticket.
Related links
Issue code: redeem_completed_but_not_received
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