Help Centre

My phone or email is already linked to another account

Try these fixes

  1. 1Try logging in with that phone or email.
  2. 2Use password reset if you cannot remember the password.
  3. 3Use a different contact method you control if this contact does not belong to your account.
  4. 4Do not create duplicate accounts to work around contact ownership.

Related links

Issue code: onboarding_contact_already_used

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