Joy in Transit
Joytizens Access

Help Centre

I played first, but my progress did not move into my account

Try these fixes

  1. 1Log in using the same browser used to scan or play.
  2. 2Return to the original Wave or content link if available.
  3. 3Complete onboarding from the prompt shown after the activity.
  4. 4Check the Joytizen dashboard after login.
  5. 5Remember that clearing cookies or changing devices can break anonymous progress matching.

Related links

Joytizen dashboardReview Reward Points, Wave Score, tier, and redemption status.Create Joytizen accountVerify phone or email, set password, and choose username.Active WavesBrowse currently visible Waves.

Issue code: onboarding_progress_not_linked

Still need help?

Joytizens only. Enter or become a Joytizen so our help team can assist you better.